Gooval Terms and Conditions

Last Updated: August 28, 2026

Important Notice

Important Notice: Please read all of the following terms carefully before purchasing the Gooval Privilege Packs service or registering a Gooval platform account.

Gwofy HK Limited is a limited liability company incorporated in the Hong Kong Special Administrative Region of the People's Republic of China. It is a service provider offering comprehensive cross-border logistics solutions, with core businesses including international logistics transportation, freight forwarding, and cross-border e-commerce logistics solutions. On this foundation, Gwofy HK Limited operates its product brand "Gooval" and offers the "Privilege Packs" parcel comprehensive care service (Add-on Service) to the market. Gooval Privilege Packs is a logistics value-added service package, the pricing and performance of which are governed by the service agreement entered into between the relevant parties. It does not constitute any form of insurance product or financial guarantee. For the avoidance of doubt, Gwofy HK Limited is not a licensed insurer, insurance agent, or insurance broker, and Gooval Privilege Packs is not an insurance contract. All service benefits available under this Agreement may be fully provided by Gooval through its own resources and service capabilities — Gooval does not need to, and the Buyer does not rely on, any insurance arrangement to receive the care service.

We recommend that you print or save a copy of this Agreement for future reference.

Scope of This Agreement

This Agreement consists of the following two parts:

Gooval Platform General Terms (Articles 1 to 13), applicable to all users who access the gooval.io website (the "Site") and/or use Gooval platform features ("Platform Services"), including but not limited to users who register a Gooval account ("Platform Users").

Privilege Packs Parcel Comprehensive Care Service Special Terms (Articles 14 to 18), applicable to all buyers who purchase the Gooval Privilege Packs Parcel Comprehensive Care Service ("Privilege Packs Service") through a Partner Merchant's checkout page ("Buyers"), regardless of whether such Buyer has registered a Gooval platform account. Upon completion of the purchase of the Privilege Packs Service, you become a "Buyer" and are bound by the terms of Part II. In the event of any conflict between Part II and Part I, Part II shall prevail with respect to the Privilege Packs Service.

Special Note — Buyers of the Privilege Packs Service Do Not Need a Gooval Platform Account

You purchase the Gooval Privilege Packs Service directly through a Partner Merchant's online checkout page. Gooval does not require, and does not condition the provision of the Privilege Packs Service on, your registration of a Gooval platform account. The "Eligibility" and "Your Account" provisions in Part I apply only to users who choose to register a Gooval platform account and do not affect your rights and obligations as a Buyer of the Privilege Packs Service. The purchase of the Privilege Packs Service, the scope of the service package benefits, and benefit fulfillment are all completed through Part II of this Agreement and the channels designated on Gooval's official website.

Part I: Gooval Platform General Terms

1. Acceptance of Agreement

If you purchase only the Gooval Privilege Packs Service without registering a platform account: You are bound solely by Part II of this Agreement. You are not required to agree to the account-related provisions of Part I.

This Part I (Platform General Terms) applies to all of your activities in accessing the Site and/or using the Platform Services. By creating a Gooval platform account, you agree to be bound by all terms of this Agreement (including both Part I and Part II).

"You" as used in this Agreement:

When referring to platform account-related provisions, means the Platform User;

When referring to Privilege Packs Service provisions, means the Buyer;

If you are both a Platform User and a Buyer, both parts apply to you.

If you do not accept and agree to be bound by all terms of this Agreement, please do not use the Service.

We may make changes to this Agreement and the Service from time to time to reflect changes in law, new features, or changes in business practices. The most current version will be posted on the Site. If the changes materially and adversely affect your rights or obligations, we will notify you at least 30 days in advance through a Site announcement and/or email (unless otherwise required by law). Your continued use of the Platform Services or purchase of new Gooval Privilege Packs Service after the changes take effect constitutes your agreement to the revised Agreement.

2. Eligibility

Platform Account User Eligibility:

You may not create a Gooval platform account or access the Platform Services unless all of the following conditions are met:

You are at least 18 years of age (or the higher minimum age required by your jurisdiction). If we reasonably suspect that your account is at risk of being used by a minor, we will deactivate or restrict your account.

You are able to enter into a binding contract with Gooval;

You are not a person prohibited from using the Service under the laws of the United States or any other applicable jurisdiction;

You will comply with this Agreement and all applicable local, state, national, and international laws and regulations;

You have never been convicted of a felony or indictable offense (or a crime of similar severity).

Privilege Packs Service Buyer Eligibility (No Platform Account Required):

Purchasing Gooval Privilege Packs Service does not require creating a Gooval platform account. You purchase the Privilege Packs Service directly through the Partner Merchant's online checkout page. You need only satisfy the following conditions: (a) you are able to enter into a binding contract with Gooval; (b) you are not a person prohibited from receiving the service under applicable law.

3. Your Account (Platform Services Only)

Account Registration

If you choose to use Gooval platform services (such as the benefit fulfillment tracking dashboard, historical order lookup, etc.), you need to create a platform account. Accounts may be registered using a mobile phone number or email. Please use a mobile phone number or email that is not already associated with a Gooval account. Gooval may change the account registration and association methods based on user needs or product requirements.

You understand and agree that when registering and using your account:

Account names, avatars, and profile information must not contain illegal or harmful information;

Must not use insulting, defamatory, obscene, or discriminatory content;

Gooval has the right to review registration information and prohibit non-compliant users from creating or retaining accounts.

Account Security

Your account is for personal use only. Without Gooval's written consent, you may not transfer, lend, or allow others to use your account. You are responsible for maintaining the confidentiality and security of your account and password. You shall bear full responsibility for all activities conducted using your account and password.

You shall promptly notify Gooval when your account or password is used without authorization.

Access and Correction of Your Data

You have the right to access or correct the personal data you submitted when registering your account. A written request should be submitted, and Gooval will respond within the statutory period. Gooval may verify your identity.

Account Deletion

You have the right to delete your account. Upon deletion, your personal information, service records, and activity logs will be cleared. If you have questions, please contact us.

Important Note — Privilege Packs Service Does Not Require a Platform Account:

Purchasing and using Gooval Privilege Packs Service does not require registering a Gooval platform account. You complete the purchase directly through the Partner Merchant's checkout page, and the service benefits take effect upon purchase. Benefit fulfillment may be submitted only through the Gooval official website benefit fulfillment page; no Gooval platform account login is required. If you wish to use additional features provided by the Gooval platform (such as the benefit fulfillment tracking dashboard), you may voluntarily choose to register a platform account.

Even if you do not register a platform account, your Gooval Privilege Packs Service benefits are not affected in any way.

4.

The complete terms of the Privilege Packs Service are set forth in Article 14 "Privilege Packs Parcel Comprehensive Care Service Special Terms" of this Agreement. Article 14 constitutes an independent part of this Agreement and is fully legally binding on Gooval and the Buyer. In the event of any inconsistency between this Article 4 and Article 14, Article 14 shall prevail.

5. Your Personal Data and Privacy

During the process of registering an account or using the Service, you may be required to fill in and submit certain personal information necessary for the functioning of the website (such as mobile phone number, email, address, etc.) as well as identity information required by laws and regulations (such as real-name information). If the information you fill in and submit is incomplete, untrue, or unlawful, you may not be able to use the Service or may be restricted in using the Service.

Gooval places great importance on the security of personal information and will take technical measures and other necessary measures to ensure the security of users' personal information and prevent the personal information collected in this Service from being leaked, damaged, or lost. For Buyers who only purchase Gooval Privilege Packs Service without registering a platform account, Gooval will only collect and store the minimum amount of personal information necessary to perform the Gooval Privilege Packs Service (including but not limited to order number, logistics tracking number, and contact information for benefit fulfillment communication). For more information, please read the Privacy Policy.

6. Third-Party Services and Advertising

You understand and agree that during your use of the Service, Gooval may push relevant information, advertisements, or brand promotion services to you. The Gooval Service will also display commercial advertisements, promotions, or information from Gooval and/or third-party suppliers or partners. As required by law, Gooval shall perform its obligations related to advertising and promotion. You should independently judge the truthfulness and reliability of advertisements or promotional information.

You understand and agree that the Service may embed services provided by third-party service providers. You should independently judge the truthfulness and reliability of third-party services. Disputes, losses, or damages arising from third-party services shall be resolved between you and the third party.

Within the Gooval Service, you may choose to use a third-party payment account and link a bank card for payment. You understand and acknowledge that such payment service is provided by a duly qualified third party. For Gooval Privilege Packs Service, payment is completed through the Partner Merchant's checkout page, and the cashier and payment processing are handled by the Merchant or its payment service provider. Gooval does not directly process payment settlement for the Privilege Packs Service, nor does it store your payment card information. The terms and policies of the third-party payment service provider and financial institution also apply.

7. Rights Granted to You by Gooval

Gooval grants you a personal, worldwide, royalty-free, non-transferable, non-exclusive, revocable, and non-sublicensable license to access and use the Service. The sole purpose of this license is to enable you to use the benefits of the Service in the manner intended by Gooval and permitted by this Agreement. This license and any authorization to access the Service will be automatically revoked if you perform any of the following acts:

Using the Service or any content contained in the Service for any commercial purpose without our written consent.

Without Gooval's prior written consent, copying, modifying, transmitting, creating any derivative works, exploiting, or otherwise reproducing any copyrighted material, images, trademarks, trade names, service marks, or other intellectual property, content, or proprietary information.

Using any robots, crawlers, spiders, scraping tools, site search/retrieval applications, proxies, or other manual or automated devices to access, retrieve, index, or otherwise copy or circumvent the navigational structure or presentation of the Service or its content.

Using the Service in any manner that may interfere with, disrupt, or negatively affect the Service or the servers or networks connected to the Service.

Uploading viruses or other malicious code or otherwise compromising the security of the Service.

Forging headers or otherwise manipulating identifiers to disguise the origin of transmitted information.

Modifying, adapting, sublicensing, translating, selling, reverse engineering, decrypting, decompiling, or otherwise disassembling any part of the Service.

Encouraging or promoting any activity that violates this Agreement.

Gooval may investigate and take any available legal action in response to illegal or unauthorized use of the Service, including termination of your account.

8. Your Obligations

You will use the Site in good faith and comply with all applicable laws and regulations. Information and materials you provide during use of the Site must be truthful, lawful, and accurate, and must not be false, misleading, or deceptive.

You may not use the Site to defraud Gooval, our affiliates, or other members, users, or service providers, or to engage in other illegal activities (including but not limited to trading in products or services prohibited by law). You may not use the Site for any illegal activity or in any manner that may result in complaints, disputes, claims, penalties, or other liability to Gooval, other users, or third parties.

If we determine in our sole discretion that you may be engaging in any of the restricted activities described above, we may suspend or restrict your access to the Site.

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Gooval, our affiliates, and their and our respective officers, directors, agents, and employees from and against any and all complaints, demands, claims, damages, losses, costs, liabilities, and expenses, including attorneys' fees, arising out of or in connection with your access to or use of the Service, your content, or your violation of this Agreement.

9. Purchases and Additional Terms and Conditions

Purchases of services on the Site may be subject to additional terms and conditions, all of which are incorporated by reference into these Terms of Use. The purchase and benefit fulfillment of the Gooval Privilege Packs Service are subject to the Partner Merchant's sales terms in addition to the special terms in Article 14 of this Agreement.

Gooval may change at any time, without notice, any service offered on the Site or the applicable pricing for any such service. Materials on the Site pertaining to services may be outdated, and Gooval makes no commitment to update the materials on the Site regarding such products and services.

10. Refunds

Platform Services: Generally, all platform service purchase fees are non-refundable. If the laws of your jurisdiction require a refund, we may make an exception.

Gooval Privilege Packs Service: If the order has not yet been shipped, you may contact the Partner Merchant to request a refund of the Service Package Fee. If the order has been shipped, the cancellation and refund of the Privilege Packs Service shall be governed by Article 14 of this Agreement.

11. Taxation

With respect to cross-border payments and taxation, Gooval has the right to withhold and pay taxes on your behalf or file tax returns on your behalf in accordance with the tax laws of different jurisdictions and the requirements of different regional tax authorities. At that time, it may be necessary to transfer your personal data and tax-related information to overseas tax authorities. You shall cooperate with Gooval in fulfilling your tax obligations.

12. Anti-Money Laundering (AML)

Gooval's anti-money laundering policy is designed to ensure that Gooval complies with the requirements and obligations set forth in Hong Kong and international legislation, regulations, and rules to reduce the risk of the company being used to facilitate financial crime. The anti-money laundering policy sets forth the minimum standards that Gooval and its employees must observe, including:

Establishing and maintaining a risk-based approach (RBA) to assess and manage the money laundering and terrorist financing risks faced by Gooval;

Establishing and maintaining risk-based customer due diligence, identification, verification, and Know Your Customer (KYC) procedures;

Establishing and maintaining risk-based system procedures to monitor ongoing customer activity;

Procedures for internal reporting of suspicious activities and, where appropriate, reporting to relevant law enforcement agencies;

Maintaining appropriate records for the minimum prescribed period;

Gooval may require its customers to provide additional information or documentation to fulfill legal obligations and may decline any customer or transaction suspected of being related to financial crime when it deems appropriate.

13. Intellectual Property

Intellectual Property of Gooval or Third-Party Service Providers

The intellectual property rights in the content provided by Gooval on the Site and in connection with the Service (including but not limited to the website, software, technology, programs, text, literary works, images, pictures, designs, patents, materials, music, videos, etc.) belong to Gooval. Intellectual property rights related to services and content provided by third-party service providers on the Site belong to the respective third-party service providers.

Works and Materials Created, Combined, Uploaded, and Published by Users

You understand and agree that content you publish and upload when using the services related to the Site is either created by you or you have obtained lawful authorization to use it. The intellectual property rights in the content you generate and publish/upload through the Site belong to you or the original copyright holder.

When Gooval receives a written notice from a third party claiming that your content infringes its lawful rights and interests, Gooval has the right to immediately remove the allegedly infringing content in accordance with the platform's intellectual property protection rules. If you believe there is no infringement, you may provide relevant evidence to Gooval for a counternotification.

Gooval Marks

Please do not use Gooval's marks without Gooval's prior written consent, including but not limited to trademarks, service marks, trade names, domain names, website names, logos, or other distinctive brand features. If you use Gooval's marks in violation of this Agreement, you shall bear full legal liability for any losses caused to Gooval or others as a result.

Part II: Privilege Packs Parcel Comprehensive Care Service Special Terms

14. Privilege Packs Parcel Comprehensive Care Service Special Terms

14.0 Nature of Service Declaration

IMPORTANT NOTICE — PLEASE READ CAREFULLY:

Gwofy HK Limited is a limited liability company incorporated in the Hong Kong Special Administrative Region of the People's Republic of China. It is a service provider offering comprehensive cross-border logistics solutions, with core businesses including international logistics transportation, freight forwarding, and cross-border e-commerce logistics solutions. Gwofy HK Limited operates its product brand "Gooval" and offers the "Privilege Packs" parcel comprehensive care service (Add-on Service) to the market. The Gooval Privilege Packs Service is a logistics value-added service package (Add-on Service) provided by Gwofy HK Limited under the Gooval brand (hereinafter "Gooval" or "we") for Partner Merchants. This Service is a logistics value-added service package (Add-on Service), the pricing and performance of which are governed by the service agreement entered into between the relevant parties, and does not constitute any form of insurance product or financial guarantee. These Service Terms do not constitute an insurance contract or policy.

Gwofy HK Limited is not a licensed insurance company. Its responsibilities are: (a) providing the Privilege Packs Service platform; (b) conducting real-time logistics risk assessments; (c) managing the service fulfillment process; and (d) fulfilling benefits to Buyers.

Under the Privilege Packs Service, Gooval is the sole party responsible for benefit fulfillment to the Buyer and the sole point of contact. In all circumstances, the Buyer shall submit service benefit claims and receive benefit fulfillment through Gooval.

14.1 Definitions

For the purposes of this Article 14, the following terms shall have the following meanings:

"Privilege Packs Service" / "the Service" — The parcel value-added service package provided by Gooval, including but not limited to loss compensation, damage compensation, misdelivery compensation, and delayed delivery compensation. This Service is a value-added service contract and does not constitute an insurance contract.

"Gooval" / "Service Provider" — Gwofy HK Limited is a limited liability company incorporated in the Hong Kong Special Administrative Region of the People's Republic of China. As a comprehensive cross-border logistics solutions service provider, it operates the gooval.io platform, with core businesses including international logistics transportation, freight forwarding, and cross-border e-commerce logistics solutions. Gwofy HK Limited operates its product brand "Gooval" and offers the "Privilege Packs" parcel comprehensive care service to the market. "Gooval" is the brand name. Gooval's responsibilities under this Service are: (i) providing the Privilege Packs Service technology platform; (ii) conducting real-time logistics risk assessments and dynamically determining the scope of service package benefits; (iii) receiving, verifying, and approving/rejecting benefit claims; (iv) communicating with Buyers regarding benefit fulfillment status; and (v) fulfilling benefits to Buyers.

"Buyer" / "You" — A natural person who purchases Gooval Privilege Packs Service through a Partner Merchant's online checkout page. The Buyer is not required to register a Gooval platform account.

"Licensed Partner" — A licensed insurance company that provides support (Service Support Policy) for Gooval's service fulfillment obligations.

"Service Support Policy" — The insurance policy procured and held by Gooval from the Licensed Partner, used to support the fulfillment of its service obligations under this Agreement.

"Service Package Fee" — The fee paid by the Buyer to Gooval through the Partner Merchant's checkout page as consideration for Gooval's provision of the Privilege Packs Service.

"Service Benefit Claim" — A formal application submitted by the Buyer to Gooval requesting verification of a service event and benefit fulfillment upon approval.

"Fulfillment" — The act of Gooval performing its service obligations, including verifying service events and making benefit payments to Buyers.

"Partner Merchant" — A third-party e-commerce merchant that embeds Gooval Privilege Packs Service in its online sales channels. The Partner Merchant is responsible for offering the Privilege Packs Service purchase option to Buyers in its checkout flow.

In addition to the foregoing responsibilities, Gwofy HK Limited also provides cross-border logistics solutions and logistics value-added services (including transportation arrangement services) to Partner Merchants in accordance with Article 14.2.

14.2 Logistics Services to Partner Merchants

In addition to operating the Privilege Packs technology platform, Gwofy HK Limited, under the Gooval brand, provides cross-border logistics solutions and logistics value-added services to Partner Merchants.

Gwofy HK Limited has entered into delegation agreements with freight forwarders and, accordingly, possesses the capability to organise, arrange and coordinate the carriage of cross-border goods, and may arrange the carriage of goods upon a Partner Merchant's request. In the actual performance of the services, carriage is carried out by carriers selected by the Partner Merchant: the Partner Merchant may select carriers arranged by Gooval, or select other carriers of its own choice. In all circumstances, the actual carriage, delivery and custody of the goods are performed by carriers in their own name, and Gwofy HK Limited is not the actual carrier and does not assume any obligation for the actual carriage, delivery or custody of the goods.

Such logistics value-added services constitute the operational basis for the delivery of the Privilege Packs Service to Buyers. This Article only defines the scope of Gooval's transportation arrangement and service capabilities, and does not change or expand Gwofy HK Limited's liabilities under Article 14.4 and Article 16.

14.3 Scope of Privilege Packs Service Package Benefits

Conditions for Benefit Applicability

Loss, damage, or misdelivery of eligible goods occurring during transit are within the scope of the Service package benefits. Gooval provides "delayed delivery" compensation service to certain sellers; the services you actually receive shall be as stated in the Privilege Packs Service notification email you receive. In addition to the above Gooval Privilege Packs standard service package benefits, certain Partner Merchants may independently provide additional custom merchant services (including but not limited to shopping coupons, point rewards, dedicated customer service, etc.). Such custom merchant services are independently provided by and are the sole responsibility of the Partner Merchant, and are unrelated to Gooval. Gooval assumes no responsibility for them.

Loss Compensation

Domestic parcels: If a parcel is not marked as "delivered" by the carrier within 30 days from the date of shipment, it shall be deemed lost. Benefit fulfillment must be reported within 90 days from the date of shipment.

International parcels: If a parcel is not marked as "delivered" by the carrier within 60 days from the date of shipment, it shall be deemed lost. Benefit fulfillment must be reported within 90 days from the date of shipment.

Parcels marked as "delivered" but not received: If the carrier marks the parcel as "delivered" but you have not received it, it shall be deemed lost, provided you submit sufficient supporting documentation (such as a police report, carrier confirmation letter, security footage, etc.). Benefit fulfillment must be reported within 7 days from the date the tracking record is updated to "delivered."

The fulfillment method for the above loss scenarios shall be replacement or refund, up to the original purchase value of the goods.

Damage Compensation

If a parcel arrives damaged, we will fulfill the benefit through replacement or refund, up to the original purchase value of the goods. Benefit fulfillment must be reported within 7 days from the date the carrier information is updated to "delivered."

Misdelivery

If the tracking status shows "delivered" but you have evidence that the parcel was delivered to an address other than the one on the purchase order, please contact the carrier for correction. If redelivery fees are incurred, Gooval will bear them. If the parcel cannot be recovered, it shall be handled as loss compensation. Benefit fulfillment must be reported within 7 days from the date the tracking record is updated to "delivered."

Delayed Delivery

Delayed delivery occurs when a parcel is not delivered to its destination within the agreed timeframe. The agreed timeframe standards are: for parcels shipped from a domestic warehouse, within 15 calendar days from the time of shipment; for parcels shipped from overseas, within 30 calendar days from the time of shipment. If delayed delivery occurs, you will receive a one-time fulfillment payment of up to USD 5.00 or the equivalent in local currency.

Logistics delays caused by force majeure (strikes, government actions, major natural disasters), customs inspection delays, or Buyer personal reasons (such as refusal to accept, incorrect address provided, or inability to contact) are not within the scope of "delayed delivery" under this provision.

Compensation Limits

Loss and damage compensation: The maximum compensation amount for any single benefit fulfillment shall not exceed USD 2,500 (the price of the goods in the order actually paid by you).

Delayed delivery: One-time fulfillment payment of up to USD 5.00 or the equivalent in local currency.

We shall not be liable for any special, indirect, incidental, or consequential damages.

Exclusions

In no event shall this Service cover loss, damage, or expense caused by:

War, civil war, revolution, rebellion, riot, or civil commotion arising therefrom, or any hostile act by any belligerent party;

Capture, seizure, arrest, restraint, or detention (except piracy) and the consequences thereof;

Derelict mines, torpedoes, bombs, or other derelict weapons of war;

Strikes, labor disturbances, riots, or civil commotions;

Acts of terrorists or persons acting from political motives;

Incorrect or incomplete address entered at checkout;

Unshipped parcels (tracking status of "pending shipment," "label created," or "shipping information received");

Goods detained or confiscated by law enforcement or government authorities;

Goods refused by the recipient or returned to the sender for non-damage reasons (unless supported by damage photo evidence);

Pre-existing product issues prior to shipment (such as rust, oxidation, or inherent product defects);

Wrong items (wrong product, color, style, or size).

Service Cancellation

If the order has not yet been shipped, you may contact the Partner Merchant to request a refund of the Service Package Fee. If the order has been shipped, the Privilege Packs Service cannot be canceled, the paid Service Package Fee is non-refundable, but the service remains in effect until the parcel is delivered (or confirmed lost).

14.4 Allocation of Responsibility and Service Fulfillment – Benefit Fulfillment Linkage Mechanism

This Article 14.4 sets forth Gooval's service fulfillment responsibilities and internal service support arrangements.

(a) Gooval's Primary Service Obligations:

As the Service Provider, Gooval assumes the following primary fulfillment responsibilities:

(i) Conducting real-time risk rating and dynamic scope-of-benefit determination for orders through the gooval.io platform and the Partner Merchant's checkout system;

(ii) Receiving service benefit claims submitted by Buyers and verifying relevant facts (including but not limited to logistics tracking data, carrier information, and supporting materials provided by Buyers and Merchants);

(iii) Making decisions to approve, partially approve, or reject benefit fulfillment in accordance with the scope of service package benefits and exclusions set forth in this Article 14;

(iv) Notifying the Buyer in writing of the benefit fulfillment decision (via email or the notification channel provided by the Partner Merchant);

(v) Fulfilling benefit payment to the Buyer upon approval of benefit fulfillment;

(vi) Continuously tracking the benefit fulfillment status and providing progress updates upon Buyer inquiry.

(b) Internal Service Support Arrangements:

Gooval maintains a Service Support Policy with its Licensed Partner as an internal support arrangement for the fulfillment of its service obligations under this Agreement. This arrangement does not affect Gooval's position as the sole service fulfillment responsible party to the Buyer under this Service.

(i) Upon Gooval's verification and written approval of a valid benefit fulfillment pursuant to this Article, Gooval is responsible for completing the fulfillment to the Buyer and ensuring timely payment of the fulfillment amount;

(ii) If Gooval is unable to continue fulfilling its service obligations for any reason, Gooval shall ensure that the Buyer's benefit fulfillment rights are not affected, and the fulfillment amount shall still be paid to the Buyer through Gooval or its designated settlement party.

(c) Gooval's Liability Cap:

Notwithstanding anything to the contrary in this Agreement: (i) Gooval's service liability for any single service event shall not exceed the service liability limit corresponding to that order. (ii) This provision does not limit or exclude liability for damages caused by Gooval's willful misconduct or gross negligence.

14.5 How to Obtain Privilege Packs Service

The Privilege Packs Service may be obtained through the following methods; no Gooval platform account registration is required:

Purchase through Partner Merchant checkout: When checking out at a Partner Merchant's online store, you may choose to add Gooval Privilege Packs Service to your order. Upon selecting the purchase and completing the order payment, the Privilege Packs Service purchase is established. The service benefits take effect from the time the Partner Merchant completes shipment.

Service confirmation: Upon successful purchase, you will receive an order confirmation notification from Gooval or the Partner Merchant (typically via email), containing your Privilege Packs Service number, service summary, and benefit fulfillment guide.

Benefit fulfillment submission: To initiate a benefit fulfillment, please submit through the Gooval official website benefit fulfillment page at https://www.gooval.io/claim (no account login required).

Optional platform account: If you wish to use additional features (including but not limited to the benefit fulfillment tracking dashboard, historical service inquiry, multi-order management, etc.), you may voluntarily choose to register a Gooval platform account. Registering a platform account is not a precondition for obtaining the Privilege Packs Service or submitting a benefit fulfillment. Buyers who have not registered a platform account enjoy the same Privilege Packs Service package benefits as registered Buyers.

14.6 Regulatory Disclosures and Contact Information

Complaints and Disputes

If you are dissatisfied with the Service or a benefit fulfillment decision, you may: (a) contact Gooval customer service at contact@gooval.io; (b) seek assistance through consumer rights agencies in your jurisdiction (if applicable); or (c) pursue dispute resolution in accordance with Article 18 of this Agreement.

High-Risk Customers

If you breach this Agreement, provide false information, or we have reasonable grounds to suspect that you have engaged in unlawful or fraudulent conduct (including but not limited to false reporting, duplicate reporting, or malicious damage to goods for the purpose of claiming), Gooval has the right, depending on the severity of the circumstances, to take one or more of the following measures:

Revocation of benefits: Immediate termination of all your benefits under this Service and cancellation of the value-added service for the relevant orders;

Recovery of funds: Revocation of fulfillment decisions already made, and the right to recover fulfillment payments already disbursed;

Account management: Suspension or permanent ban of your Gooval platform account (if applicable);

Legal action: Reservation of the right to report to judicial authorities and pursue corresponding legal liability through legal proceedings.

Language of Agreement

This Agreement is governed by the English text. In the event of any inconsistency between the English text and any other language text, the English text shall prevail.

The latest version of this Agreement is available at www.gooval.io/terms.

15. Disclaimers

Gooval does not warrant that the Site or any content, services, or features will be error-free or uninterrupted, or that any defects will be corrected. The Site and its content are provided on an "as is" and "as available" basis. All information provided on the Site is subject to change without notice. Gooval cannot ensure that any files or other data you download from the Site will be free of viruses or contamination or destructive features. Gooval disclaims all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability, and fitness for a particular purpose. Gooval disclaims any and all liability for the acts, omissions, and conduct of any third parties in connection with or related to your use of the Site and/or any Gooval services.

The foregoing disclaimers apply to any damages, liability, or injury arising from any performance failure, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction, or unauthorized access to, alteration of, or use.

Gooval reserves the right to perform any of the following actions at any time without notice: (a) modify, suspend, or terminate the operation of or access to the Site or any part of the Site; (b) modify or change the Site or any part of the Site and any applicable policies or terms; (c) interrupt the operation of the Site or any part of the Site to perform routine or non-routine maintenance, error correction, or other changes.

16. Limitation of Liability

Except where prohibited by law, in no event shall Gooval be liable to you for any indirect, consequential, punitive, incidental, or exemplary damages, including lost profits, even if Gooval has been advised of the possibility of such damages.

Notwithstanding other provisions of these Terms of Use, if Gooval is found liable to you for any damages or losses arising out of or in any way related to your use of the Site or any content, Gooval's liability shall in no event exceed the greater of: (a) the total amount of any service fees paid for any service or feature on the Site in the three months preceding the date of the initial claim against Gooval, or (b) USD 100.00.

Certain jurisdictions do not allow the limitation of liability, so the above limitations may not apply to you.

17. Governing Law, Jurisdiction, and Other Matters

The formation, validity, interpretation, and dispute resolution of these Terms of Service shall be governed by the laws of the Hong Kong Special Administrative Region (Laws of Hong Kong), without giving effect to its conflict of laws principles.

Class Action Waiver

To the maximum extent permitted by applicable law, the Buyer and Gwofy HK Limited irrevocably agree: any dispute or claim arising from this Service must be brought solely on an individual basis. The Buyer expressly waives the right to participate as a plaintiff or class member in any class action, joint action, or representative action against this Service.

Final and Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to this Service shall first be resolved through amicable consultation between the parties in good faith. If consultation fails, the dispute shall be submitted to the Hong Kong International Arbitration Centre (HKIAC) for final and binding individual arbitration in accordance with the HKIAC's arbitration rules in effect at the time of filing. The arbitration language shall be Chinese.

If any provision of this Agreement is held to be invalid, void, or unenforceable, such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions of this Agreement.

18. Miscellaneous

Headings in this Agreement are for convenience of reference only and do not affect the meaning or interpretation of any provision of this Agreement.

You and Gooval are independent entities. Under no circumstances shall this Agreement constitute any express or implied warranty or condition of any kind by Gooval to you.